Privacy Policy

We value your trust and are committed to protecting your personal information.



This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce website, make a purchase, or interact with our services.


By using our website, you agree to the terms of this Privacy Policy.


1. Information We Collect

We collect information to provide and improve our services, to process orders, and to enhance your shopping experience.


a. Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

Payment information (processed securely by third-party payment processors; we do not store your full card details)


b. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Cookies and tracking data
  • Browser type and device information
  • Pages visited and usage patterns


c. Order & Business Information

Because you import clothing from India and manufacture branded clothes under "Zemal and Haniya," we may store:

  • Order histories
  • Product preferences
  • Return or exchange details


2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Provide customer service and support
  • Manage your account
  • Improve website performance and user experience
  • Personalised product recommendations and marketing
  • Prevent fraudulent transactions
  • Comply with legal obligations


3. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties only when necessary, including:

  • Shipping carriers (to deliver your orders)
  • Payment processors (to securely process payments)
  • Customer support providers
  • Marketing or analytics service providers
  • Legal authorities, if required by law

All third-party partners are obligated to maintain data confidentiality.


4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Improve site performance
  • Remember your preferences
  • Track cart activity
  • Personalise your shopping experience

You can manage or disable cookies through your browser settings.


5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption
  • Secure server hosting
  • Limited access to personal information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.


6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or updates
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent (where applicable)

You can contact us at any time to exercise these rights.


7. Retention of Information

We retain your data only as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, tax, or regulatory obligations


8. Children's Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect data from children. If such information is accidentally collected, we will delete it promptly.


10. Updates to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices. Any changes will be posted on this page with the updated date.


11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:


Zemal and Haniya

Email: zemal-haniya.co.uk

Phone: 07342250302

Address: 86-90, Paul Street, London EC2A 4NE


Last updated: 25/11/25